One platform for customer communication.
Three plans that differ by level of operation, control, and automation.
Pick the right plan, use Azeer Units as you go, and add optional Azeer services when needed. Calculate your monthly subscription cost before you start.
Thousands of employees use Azeer to manage millions of customer interactions every year.
Thousands of employees use Azeer to serve millions of customer interactions.
Three plans, based on how your team operates
All plans include the core channels, the cloud contact center, and the AI Agent. The difference is the level of operation, control, automation, and integrations. Set your team size to see your subscription total.
Add users to see your all-in price
Every user = a full cloud contact-center seat.
Every user gets a full cloud contact-center seat. Prepayment discounts apply to plan subscription + users.
Launch
For companies starting to organize their customer communication.
platform base, monthly
+60 SAR per additional user
3,000 Azeer Units included monthly
What's included?
- WhatsApp, Instagram, and calls (website chat soon)
- Cloud contact center included
- AI Agent and AI Assist
- AI usage deducted from Azeer Units
- Unlimited contacts and bulk messaging
- Built-in e-commerce with Zid, Salla, Shopify, and WooCommerce
Operate
★ Most chosenFor companies that need to turn communication into an organized operational process.
platform base, monthly
+90 SAR per additional user
6,000 Azeer Units included monthly
What's included?
- Everything in Launch
- 75 automation & bot elements for deeper automation
- Multi-level call IVR
- Bring your own lines as an optional add-on
- WhatsApp Flow forms + segment-based campaigns
- Automatic conversation routing
- Advanced reporting + CSAT + multi-store connection
Command
For companies that need governance, advanced automation, and larger-scale operations.
platform base, monthly
+120 SAR per additional user
10,000 Azeer Units monthly with unlimited automation and bot elements
Minimum monthly invoice: SAR 750
The minimum monthly invoice is SAR 750, covering plan subscription, users, add-ons, and unit balance. Any unused difference is automatically added to your balance as Azeer Units.
What's included?
- Advanced permissions, custom roles, and audit log
- White-label (local hosting on request)
- Data governance pack: 12-month recordings + scheduled export
- AI call QA and agent performance scorecards
- Unified number included
- Extra WhatsApp number included (soon)
- Unlimited bring-your-own-lines
Prices in SAR, excluding 15% VAT. Above the three plans: an Enterprise plan with negotiated scope and resources.
Azeer Units: one operating balance for everything you use
Instead of pricing every channel and service separately, Azeer Units give you one flexible balance that is used as you need it across conversations, messages, AI, and calls.
12 units per conversation within a 24-hour window, on any channel, whether a human or the AI agent replies.
Why are Azeer Units easier?
- One balance instead of separate prices for every channel and service.
- Use your units as you need: conversations, messages, AI, or calls.
- No need to separate a conversation with AI from one without it.
What's not part of Azeer Units
- Meta fees pass through at cost with no markup.
- The external calls balance is separate from Azeer Units.
- Inbound calls are free except the cost of the 9200 unified number.
Validity and consumption-order details
Included units renew monthly with no rollover. Annual subscriptions grant the full year of units upfront to cover seasonality. Top-up units are valid 12 months. Consumption order: included first, then promotional, then purchased.
Answer 3 questions and see your cost estimate instantly
We will not ask for your details to show the cost. Try several scenarios, then send the result to yourself or share it with your team.
- Subscription + users
- 760
- Units used
- 5,800
- Included
- 6,000
- Expected extra units cost
- 0
✅ We recommend the Operate plan. It covers your current needs with comfortable room to grow.
Meta fees pass through at cost via the external fees balance. Call minutes and number fees are billed by usage. Prices exclude 15% VAT.
Compare what differs between plans
Anything not listed here is identical in all three plans.
One platform instead of scattered tools
From scattered tools to one platform
Phone line, WhatsApp, CRM, call recording, and bulk-messaging tool, all in one account and one invoice.
From scattered chats to one record
Every conversation logged, assigned, and measured, visible to the whole team from one inbox.
From manual work to automation & AI
The AI agent replies and escalates, workflows route, and you see the impact on live dashboards.
Don’t just price the cost, price the return
See what you lose each month and what Azeer earns back, net ROI after cost.
Want us to set it up or run it for you?
Your subscription opens the platform capabilities, and the Azeer team is ready to help with setup or execution when needed.
Professional services are optional, delivered by the Azeer team, and not part of the platform subscription.
Activation
One-time, from SAR 199
Operations run by the Azeer team
Optional monthly, from SAR 199
Outcome-based operations
Coming soon: pay per result
Azeer services are optional and separate from the platform subscription
Explore Azeer ServicesImportant questions before subscribing
Billing, units, Azeer Units vs external fees, and support, the essentials.
Ready to take off? Start with Azeer today and help your team manage customer communication more efficiently.
Start with the right plan, and add activation or operations services when needed.