1.1 General Provisions

You must read, agree to, and accept all terms and conditions contained in these Terms of Use and Privacy Policy before becoming a member of Azeer. These guidelines and conditions represent the use of Azeer services, an electronic platform that allows clients to interact with user or consumer requests and manage them (the “Services”). Any person using Azeer, whether a merchant, consumer, or otherwise, is deemed to have accepted and agreed, in full legal capacity, to all articles, clauses, and provisions of these terms. Azeer may take the form of a website, mobile application, or electronic platform, and these terms and conditions become effective immediately upon your agreement and commencement of subscription to Azeer or its affiliated services.

1.2 Definitional Terms

• “Azeer Platform”: Means Ratwa Information Technology Company and/or its authorized companies and service providers, encompassing all forms of Ratwa Information Technology Company on the web and social media (application or website).
• “Client”: Any business owner or merchant subscribing to Azeer Platform and its services.
• “Consumer”: Any consumer purchasing a product or service from the Client via the website established through Azeer.
• “Terms and Conditions”: The rules, conditions, and provisions governing the use of Azeer Platform, regulating users’ operations.
• “Service Provider”: The services provided by Azeer Platform to clients via third parties, meaning the mere provision of a connection between the Client and the Service Provider.

1.3 Eligibility for Services

You acknowledge and warrant the following:

• Your use of Azeer Platform services has never been disabled or restricted at any time.
• You are not a competitor of Azeer Platform, nor do you offer any product competing with the Services provided by Azeer.
• You possess full legal capacity to contract and will not be in violation of any law or agreement by doing so.

1.4 Scope of License

Azeer Platform grants the Client a non-exclusive, non-transferable, non-assignable, non-sublicensable, and revocable license to obtain and use its services. The Client agrees to the following:

• Not to make the Services available, lease, rent, assign, resell, distribute, or sublicense these Services to any third party.
• Not to modify, truncate, translate, summarize, or create derivative works based on decompiling, reverse engineering, or otherwise determining or attempting to access the source code or internal design of the Services, multimedia images (photos, audio, video files), data, or other information provided by Azeer Platform or third-party service providers.
• Not to delete, alter, or otherwise modify any copyright or other official notices contained in the Services.
• Not to intentionally transfer, distribute, or allow the downloading of the Services for use other than as specified herein.

1.5 Intellectual Property Rights

• Azeer Platform agrees to the intellectual property rights of clients regarding the content they have created via their stores and applications, whether owned by them before or after the establishment of the website or application.
• The Client agrees to the intellectual property rights of Azeer, which include the Platform, words, logos, and other symbols specific to Azeer Platform services or displayed on the Platform. Azeer Platform, and every right pertaining to it, is protected under intellectual property and trademark laws and is the exclusive property of Azeer Platform, and may not be infringed upon or used without authorization from Azeer Platform management.

1.6 Indemnification

As a general rule, the Client may not request both a refund and compensation simultaneously. The Client agrees that setup and activation fees are non-refundable and not subject to compensation requests. The Client acknowledges that Ratwa Company is not responsible for the Client achieving orders or sales through the use of the Service, and any compensation request related to a lack of sales or orders will be rejected.

1. By agreeing to these User Terms and using the system or Service, you agree to assume full responsibility for damages arising from or related to the following:
   • a) Your violation or breach of any provision of these User Terms or any applicable law, legislation, or executive regulations in the Kingdom of Saudi Arabia, whether referred to herein or not.
   • b) Your infringement of any third-party rights, including service providers.
   • c) Your use or misuse of any of the Services provided by Azeer Platform.
2. The Client agrees to the following compensation mechanism in the event of harm:
   • a) In the event of a Service interruption due to a reason attributable to Meta (e.g., a Facebook account ban), the Client has no right to request any compensation.
   • b) In the event of a Service interruption due to a reason not attributable to Meta, the Client has the right to request compensation for the duration of the interruption only. Compensation is calculated from the package value after deducting all setup and activation fees.
     • (Illustrative Example: For a semi-annual package [6 months], the package amount is divided by 6, then the result is divided by 30, multiplied by the number of days the Service was interrupted = the “Final Value”. The Client is entitled to compensation equal to the Final Value plus Value Added Tax).

1.7 Legal Liability

• Information, recommendations, and services (or any part thereof) provided to you on or through the website, application, and Service are for general information purposes only and do not constitute advice. Azeer will, as far as possible, maintain the accuracy and updating of the site, application, and their contents.
• Azeer Platform bears no liability for any damages resulting from the use of (or inability to use) the website or application, including damages caused by malware or viruses infecting software generally beyond control, unless such damage is the result of willful misconduct or gross negligence by Azeer.
• The responsibility for the quality of third-party services linked to Azeer Platform lies with the service provider. Under no circumstances does Azeer Platform bear any liability relating to or arising from the services provided by the Service Provider, nor does it accept responsibility for any acts, actions, conduct, or negligence by service providers. Therefore, any complaints regarding services should be directed to the service provider, including shipping and electronic payment companies.
• Furthermore, Azeer Platform is not responsible for the suspension of additional service providers, such as a product shipping service covering a specific geographic area, and the Client does not have the right to terminate their subscription to Azeer Platform for this reason or request compensation.
• Azeer Platform guarantees the security of its services but does not guarantee uninterrupted service from the service provider, and therefore is not responsible for harm inflicted upon the Client.

1.8 Severability

• The invalidity of any provision of these User Terms shall not affect the validity of the remaining provisions.
• If any provision of these User Terms is void or unacceptable under certain circumstances according to standards of reasonableness and fairness, a provision acceptable under the circumstances that corresponds as much as possible to the invalid provision shall apply instead between the parties, taking into account the content and purpose of these User Terms.

1.9 Modification of Services

Azeer reserves the right, at its sole discretion, to perform the following at any time:

• a) Change the Services or any materials associated with them; and/or cease publishing its services.
• b) Replace the Services with other similar materials.
• c) Suspend and/or deal with any company providing additional services on its platform.

1.10 Invoicing

All invoices sent to the Client are due for immediate payment, with a maximum grace period of two days for settlement. Otherwise, Ratwa Company will immediately suspend the Service to the Client, even if the subscription is valid, without bearing any liability due to the Client’s failure to pay invoices on time.

1.11 Refund and Cancellation

The Client does not have the right to request cancellation and refund for reasons related to Meta’s requirements or decisions.

First: Cancellation: The User may cancel their account at any time by contacting the support team, customer service, or emailing info@azeer.com, and subsequently following the specific instructions indicated in the email from Azeer Platform. When either party cancels the Services for any of the following reasons:

• a) Azeer Platform will cease providing Services to the User, who will no longer be able to access their account.
• b) The User has no right to a refund of any fees in the event of violating the Azeer Platform terms of use or non-compliance with the Corporate WhatsApp Platform terms.
• c) Any outstanding balance owed to Ratwa Company resulting from your use of the Services up to the date of termination will immediately become fully due, and the User’s website services will be immediately suspended.
• d) If the Service expiration date arrives and there are unpaid fees by the User, one final invoice will be sent via email. After full payment of the invoice, the User will not be charged again.
• e) Azeer Platform reserves the full right to modify or terminate the Services or the User’s account for any reason at any time without notice.
• f) All account data will be deleted upon completion of the account cancellation process, and Azeer Platform assumes no responsibility for storing information after Service cancellation.
• g) If the Client fails to pay outstanding amounts for 28 days, the Service will be suspended, Client information will be deleted from Azeer Platform storage, and no new invoices will be issued. The Client may reactivate the Service upon request.

Fraud and Deception: Ratwa Company reserves the right to suspend or terminate the Client’s account upon suspicion of involvement in fraudulent activity regarding Azeer Platform services or any of its clients, and to take any other legal action if necessary.

Second: Refund As a general rule, the Client is not entitled to request a refund and compensation simultaneously. The Client agrees that setup and activation fees are non-refundable and acknowledges that Ratwa Company is not responsible for the Client achieving orders or sales through the use of the Service; any refund request for this reason will be rejected. The calculation of the periods specified for the refund policy begins from the date the subscription value is paid, not from the date the platform is received. The Client agrees that setup and installation fees are non-refundable, and any refund request related to not achieving orders or sales is rejected.

Verification Fees: The Client agrees that verification fees are calculated for submitting the request and not as a guarantee of verification itself. These fees are non-refundable after the request is submitted, even if the request is rejected by “Meta”. The request will be resubmitted again for free without any additional fees.

Refund Steps:

• a) The Client must be eligible for a refund resulting from the suspension of the Azeer Platform service for a period that caused harm to the Client.
• b) The Client submits a refund request by communicating with the Customer Service team through dedicated channels.
• c) The Customer Service team processes the refund request within 3-5 business days. If the Client is not eligible for a refund, the team will inform the Client of the rejection along with the reasons.
• d) If the Client is eligible for a refund, the refund will be processed on the 15th or 30th of each month, whichever is closer.

(Refund and Service Interruption Due to Meta): If the Service is disrupted due to a reason attributable to Meta (e.g., Facebook account ban), the Client is not entitled to request a refund.

(Refund and Service Interruption Due to Ratwa Company): If the Service stops due to a reason attributable to Ratwa Company, the Client is entitled to request a refund for the duration of the stop only. The refund is calculated from the package value after deducting all setup and activation fees. (Illustrative example provided in section 1.6 applies here as well).

(Refund during Promotional Periods): a) The refund period for subscriptions subject to National Day promotional offers is only 24 hours, starting from the time of payment.

(Refunds for Annual and Semi-Annual Subscriptions): a) The Client has the right to request a refund within 7 days from the payment date. A one-month subscription fee plus any other utilized services will be deducted, along with a bank transfer fee (9 Riyals) or any other fees such as payment gateway fees.

(Refunds for Quarterly Subscriptions): a) The Client has the right to request a refund within 3 days from the payment date. A one-month subscription fee plus any other utilized services will be deducted, along with a bank transfer fee (9 Riyals) or any other fees such as payment gateway fees.

(Refunds for Monthly Subscriptions): The Client has the right to request a refund within 3 days from the payment date. The value of other utilized services will be deducted, along with a bank transfer fee (9 Riyals) or any other fees such as payment gateway fees.

(Renewal and Refund): The Client has no right to request a refund in the case of a renewal.

(In Case of Package Change): In the event of upgrading to a higher package and requesting a refund, the Client has the right to a refund of the difference between the packages, provided the grace period is not exceeded. Any previous balance (if the grace period of the previous package was exceeded) is considered a non-refundable balance and automatically rolls over to the lower package, noting that bank transfer fees (9 Riyals) or other payment gateway fees will be deducted.

(Ad Campaigns and SMS Messages): The grace period for a refund is within 7 days from the payment date. The amount is non-refundable if the messages were used during the grace period. Bank transfer fees (9 Riyals) or other payment gateway fees will be deducted.

(Packages): The grace period for a refund is 7 days from the payment date. The amount is non-refundable if a package was purchased during the grace period, and bank transfer fees (9 Riyals) or other payment gateway fees will be deducted.

1.10 Modifications to Service and Prices (Note: Source numbering followed)

• a) The prices for using the Services are not fixed and are subject to change, provided the User is notified 30 days in advance. This notice can be provided at any time by posting the changes on the Azeer Platform link or via an announcement in the Site/Application.
• b) Azeer Platform reserves the right to modify, at any time and from time to time, or discontinue the Service (or any part thereof) with or without notice.
• c) Azeer Platform shall not be liable to the User or any third party for any modification, price change, suspension, or discontinuance of the Service.

1.11 Modification of Service and User Terms (Note: Source numbering followed)

Azeer reserves the right, at its sole discretion, to modify or replace any of these User Terms, or to change, suspend, or discontinue the Service or Application (including, but not limited to, the availability of any feature, database, or content) at any time by posting a notice on the Site or by sending a notice to the Client through the Service, Application, or via email. Azeer may also impose limits on certain features and services or restrict your access to parts of the Service or the entire Service without notice or liability.